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How to use this Channel

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  • How to use this Channel

    This channel is for reporting interactions with the support team that you feel were handled improperly. Improving our support system is of key importance, and a big part of that is listening to feedback. With that in mind, here are some Do's and Don'ts

    • Provide your in-game name
    • Provide why you feel the ticket was handled incorrectly
    • Understand that we'll likely be responding through the support system, unless your issue is "I can't contact support at all" and then we'll take it to private messaging or something. I don't want to air everyone's laundry out in public.

    • Provide any identifying info other than in-game name. That's all we need to see your support ticket. If we need more info we'll ask via the appropriate channels.
    • Report an issue that you haven't even take to support yet (that's what the bug forum is for).
    • Continue reporting the same interaction over and over. We will review the incident and determine if something needs to be changed / improved, but sometimes we are going to agree with support agents and not everyone is going to walk away happy 100% of the time.
    • Insult, demean, threaten, or antagonize any PG staff or any other player.